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Try Before You Buy

What is a preauthorization?

Preauthorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A preauthorization, or a temporary hold, simply authorizes the full amount of the purchase on your card. The funds are still

How can I tell the difference between a preauthorization and an actual charge?

You can typically tell the difference between a pre authorization and an actual charge in your banking app or your credit card statement - a pre authorization will appear as ‘pending’, ‘voiding’, or ‘in progress’ while an actual charge will be posted

How do I return the products so I don't get charged?

Easy, go to our contact page to fill out this form and a customer service agent will respond within 24 hours. We can cancel your authorization or refund you if the form is submitted within the 14 days trial. Please note that initiating a credit card