I Want A RefundUpdated 2 months ago
Our 100% Money-Back Guarantee
At Carpe, we stand behind the quality of our products and are committed to providing sweat solutions that work for everyone. That's why we offer a 100% money-back guarantee on your first order. If for any reason you're not completely satisfied with your Carpe item(s), simply return them, and we'll refund the full purchase price of the returned item(s). Shipping costs are not included.
Try Before You Buy orders are only eligible for the 100% money back guarantee for 14 days after purchase.
How It Works:
- You must contact us within 60 days of receiving your order to initiate a return*.
- Refunds are processed within 2 business days of receiving the returned item(s), though we strive to respond to your request within a few hours.
- Orders may take up to 2 business days to be processed before shipping.
- *Try Before You Buy orders are only eligible for the 100% money back guarantee for 14 days after purchase.
Exclusions:
- Orders purchased for resale, or by individuals who have previously resold Carpe items, are not eligible for refunds, even if the items have not yet been shipped.
- Initiating a credit card chargeback will void your right to a refund. No orders associated with a chargeback will be refunded.
- Only the first order placed by a customer is eligible for a refund. Additional orders are not eligible.
- Packages that are refused upon delivery or marked as "Return to Sender" are not eligible for a refund. Once a package has been dispatched and either rejected by the recipient or returned by the carrier, we are unable to issue any form of reimbursement.
We’re here to ensure you’re happy with your purchase, and we’ll work hard to make it right!